ONLINE SHOP REGULATIONS
1. General Provisions
1.1. Online store operating at: www.melootka.com within the business under the name: Mateusz Skowron, address: Wierzbicka 2a / 1, 26-600 Radom TAXno/NIP: PL7962336301 entered into the Central Register of Economic Activities conducted by the Minister economy (www.firma.gov.pl). class="Apple-converted-space">
1.2. The Regulations define the rules for procurement and conclusion and termination of contracts relating to the sale of products offered through the online store at: www.melootka.com , as well as rules for the implementation of these agreements, rights and obligations of the store www.melootka.com and the Client and the principles of the complaint procedure and the protection of personal data.
1.3. Customers can always get free access to these Terms and Conditions on the website www.melootka.com or printout.
1.4. The agreements concluded through the online store are concluded in the Polish language.
1.5. Any advertisements, price lists and other information posted on the store's website does not constitute an offer within the meaning of the Civil Code, but an invitation to conclude an agreement (art. 71 of the Civil Code).
2. Services provided electronically.
2.2. Seller indicates that the primary risks associated with the use of services provided electronically via the Internet are in particular third party intervention (ie. The hacker), computer viruses, Trojan horses or spam (unsolicited e-mail messages sent to multiple recipients). In the interests of each user of services provided through the Internet it is to install legitimate and current software protects the user's device before the above. threats.
2.3. Customers Store are obliged to abstain from any activity inconsistent with the law, including in particular the supply of illegal content and from interfering in the content store or technical elements.
2.4. Complaints concerning. Electronically supplied services can be submitted in writing, or by e-mail (contact details indicated in section 1.1. Of the Rules).Complaints will be considered by the Seller within 14 days.
3. Procedure for conclusion of the contract / order fulfillment
3.1. Shop accepts orders through the website www.melootka.com and e-mail email@example.com
3.2. Orders can be placed 24 hours a day, 7 days a week.
3.3. By placing an order shall be construed choice of the type, number of products, colors from www.melootka.com , and then send information and contact details to the e-mail.
3.4. Component procurement procedure is acquainted with these Rules and acceptance.
3.5. Placing an order by the Customer constitutes an offer to conclude a contract of sale of products covered by the contract within the meaning of art. 66 § 1 of the Civil Code.
3.6. The order shall fully and in accordance with the actual situation fill the data required to perform the contract, in particular to provide your name and address. Providing incomplete, false or erroneous data can make it difficult or even impossible to execute orders. Please provide a valid phone number, making it easier to contact in case of any problems with the performance of the contract.
3.7. After the Customer correctly filled orders will receive a response from an online store confirming receipt of the order. Confirmation of the order is a declaration of acceptance of the offer and the moment comes to the conclusion of the contract of sale.
3.8. The delivery time is 48 hours from the date of entering the payment for the order. In exceptional cases, the customer will be informed of the extended term of the contract.
4. Prices and Payment
4.1. On pages commodity prices do not include delivery costs. The cost of delivery depends on the weight and is determined individually.
4.2. The cost of delivery is given the summary carried out the order.
4.3. The price is binding and final price of the product is indicated on the side of the store at the time of order by the Customer.
5.1. The ordered products are delivered via courier within the country or the Polish Post Office in the country or abroad.
5.2. The ordered goods are delivered directly to the Customer's address indicated in the order form.
5.3. If an order includes several products shipping cost is calculated individually.
5.4. At the time of delivery customer should, if possible, to check the presence of the supplier package and the resulting product for damage. It is advisable that in case of damage to the shipment of goods or the customer as much as possible refused to receive the goods, and in the presence of the courier a protocol confirmed the status of the consignment, which greatly facilitate the investigation claim.
6. Consumer Complaints
6.1. The shop is required to provide customers sold items without physical and legal defects (warranty). In the case of defective goods purchased Customers have the rights provided for in the Act of 23 April 1964. Civil Code (Journal of Laws of 2014. Pos. 121, as amended. D.), In particular in the part relating to the warranty (art. 556 et seq.).
6.2. Complaints made up the address of the store referred to in paragraph 1.1 of the Rules. The complaint should contain the contact details of the customer, the nature of the defect and the date of their statement, the Client's request, in case of doubt also some kind of confirmation of your purchase the advertised goods in the store. The above content of the complaint takes the form of recommendations, and complaints of other content will also be considered by the Seller.
6.3. If the complaint proves necessary to refer to the Seller to the sold thing, the client, who shall exercise the powers under warranty, will be required at the Seller's cost to deliver the benefit to the place designated in the contract of sale, and if such a place is not specified in the contract - the place where the thing was delivered to the Client. If because of the nature of things or the way it is fitted to provide things for the customer would be extremely difficult, the Client is obliged to make available to the Seller at the place where the property is situated.
6.4. Shop will address customer complaints within 14 days.
6.5. Claims resulting from damage to the product during transport and not written by protocol during the reception will not be considered.
7. The right to withdraw from the contract.
7.1. According to the art. 27 of the Act of 30 May 2014. Consumer Rights (Journal of Laws of 2014. Pos. 827) Client being a consumer who has entered into an agreement through the shop at a distance, may within 14 days to withdraw from it without giving any reason and no cost, with the exception of the costs referred to in paragraphs 7.4, 7.5 and 7.8 of the Rules. Instruction on the right of withdrawal indicating, in particular, information on how and when to exercise the right of withdrawal and the cost of returning things in case of withdrawal from the contract, which shall be borne by Customer, is attached as Appendix 1 hereto.
7.2. The customer can use the model statement of withdrawal from the contract annexed to the Act of 30 May 2014. Consumer Rights (Journal of Laws of 2014. Pos. 827), as well as the return form sent to the e-mail client the performance of the contract, but it is not mandatory.
7.3. In the event of cancellation of this contract shall be deemed void. If the customer who is a consumer made a statement before the seller accepted his offer, the offer ceases to be binding.
7.4. If the client has chosen a method for providing the cheapest things other than the normal delivery offered by the Seller, the Seller is not obliged to refund such to the Client incurred by him additional costs.
7.5. The customer bears the direct cost of returning items.
7.6. You are responsible for a reduction in the value of things as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things.
7.7. The right of withdrawal from a distance contract is not entitled to the customer in relation to the contracts referred to in Article. 38 of the Act of 30 May 2014. Consumer Rights (Journal of Laws of 2014. Pos. 827), in particular: a) the object of which is to provide for the non-prefabricated, manufactured according to the specifications of the consumer or his maid meet individual needs; b) the object of which is to provide for the rapid decay dispersible or having a short shelf life; c) in which the subject of the provision is the thing delivered in a sealed container, which after opening the package can not return due to health protection or hygiene reasons, if it were unsealed after delivery; d) the object of which benefits are things that after delivery, due to their nature, are inextricably linked to other things.
7.8. If the client has requested the commencement of the services (if such services offer vendors even provide) before the deadline to withdraw from the contract, pay the Seller an amount proportional to what has been provided to the moment when the customer has informed the Seller to withdraw from this agreement.
7.9. The customer should protect the returned goods in such a way as to minimize the risk of damage in transit.
8. Out-of-ways for dealing with complaints and redress.
8.1. If the trader did not consider the complaint the customer who is a consumer, and this does not agree with his decision, you may take advantage of the available non-judicial means of dealing with complaints and redress.
8.2. In particular, the customer can ask the competent provincial inspector of Trade Inspection with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Customer and the Seller in accordance with Article. 36 of the Act of 15 December 2000. Trade Inspection (OJ 2001 No. 4 pos. 25, as amended.). Mediation is voluntary (both parties must agree on it), and potential settlement sites also must be the result of agreement between the two parties. For effective request for mediation does not guarantee its conduct, much less a result.
8.3. The customer also has the option to request settlement of the dispute arising from the contract of sale by standing arbitration consumer court at the provincial inspectorate of Trade Inspection, as referred to in Article. 37 of the Act of 15 December 2000. Trade Inspection (OJ 2001 No. 4 pos. 25, as amended.). Rules of organization and operation of permanent consumer courts of arbitration determines the Regulation of the Minister of Justice dated 25 September 2001. On the rules of organization and operation of permanent consumer courts of arbitration (Journal of Laws 2001, No. 113, item. 1214).
8.4. Detailed information about non-judicial ways of dealing with complaints and redress are also available at the premises and on the websites of district (municipal) consumer ombudsmen, social organizations to which statutory tasks include consumer protection and the Provincial Inspectorates of the Trade Inspection.
9. Protection of personal data
9.1. Shop is committed to protecting the personal data of its customers in accordance with the Act of 29 August 1997. Protection of Personal Data (unified text: Dz. U. 2002. No. 101, item. 926).
9.2. Providing personal data by you is voluntary, but the lack of consent to the processing of personal data for the purposes of assembly, and the contract makes it impossible to place orders in the online shop
9.3. You consent to the processing of personal data The customer confirms by selecting the appropriate option during the ordering procedure.
9.4. Personal data provided by you is collected, processed and used solely for the purpose of execution and settlement of orders and - if the customer agrees in the manner described in the previous section - information on offered by www.melootka.com products.
9.5. The administrator of your personal information is Mateusz Skowron, address: Wierzbicka 2a / 1, 26-600 Radom TAX/NIP: PL 7962606301
9.6. Clients have the right to request to supplement, update, or correct personal data, temporary or permanent suspension of their processing or removal.
10.1. Seller accepts any consumer rights provided for in the common law, especially the law of 30 May 2014. Consumer Rights (Journal of Laws of 2014. Pos. 827). Therefore, the provisions of these Regulations are not intended to exclude or limit any rights of consumers under the law. Any possible doubt be explained for the benefit of consumers using the Store. The provisions of the Regulations less favorable to the consumer than the above-mentioned provisions. Act are invalid, and in their place, the provisions of this Act.
10.2. Amendments to the Regulations may be important reasons, in particular in the event of changes in the law. In the case of the conclusion on the basis of these Terms of contracts for continuing the changed Terms involves the customer, if they were preserved the requirements of Article. 384 and 3841 of the Civil Code, it is the customer has been properly informed about the changes and do not terminate the agreement within 14 days of notification. In the case of the conclusion on the basis of these Terms of contracts of a different nature than the contract continuous amendments to the Rules shall in no way prejudice the rights of customers acquired before the entry into force of the amendments.
10.3. Annexes to the Agreement are: 1. Instruction on the right of withdrawal, 2. Model declaration of withdrawal from the contract. These annexes are an integral part of the Regulations.
10.4. Regulations in force since 31 January 2015. For contracts concluded before the entry into force of the Act of 01 January 2016. Consumer Rights (Journal of Laws of 2014. Pos. 827) and these Regulations shall apply so far.
NOTICE ON THE RIGHT OF WITHDRAWAL
(Art. 27 of the Act of 30 May 2014. Consumer rights)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
To exercise the right of withdrawal, you must inform us by e-mail -> firstname.lastname@example.org or by mail to: Mateusz Skowron, address: Wierzbicka 2a / 1, 26-600 Radom TAX no.: PL7962606301 of its decision to withdraw from this contract by an unequivocal statement (eg a letter sent by mail or e-mail).
You can use the model withdrawal form, but it is not mandatory.
MODEL FORM OF WITHDRAWAL
(This form should be completed and returned together with the intact subject to the following address)
address: Wierzbicka 2a / 1,
Inform about the cancellation of the contract of sale the following items purchased from Mateusz Skowron located at ul. Wierzbicka 2a / 1 in Radom.
- Date of purchase and payment:
- Order number (if applicable):
- Name of consumer:
- Address of the consumer:
- Data and account number to which the payment is to be paid:
- E-mail address and telephone number: ............................................................................................. ..
- Signature of the consumer: .......................................... ..
- Date: ............................
You must include proof of payment for the item.
To keep the deadline for withdrawal, it is enough to send you information on exercising the right of withdrawal from the contract before the deadline for withdrawal.
Effects of withdrawal:
If you withdraw from this contract shall reimburse to you the amount received from you transfer less the value of the shipment immediately, and in any case not later than 14 days from the day on which we are informed about your decision to exercise the right to withdraw from this contract.
Reimbursement of payments will be done using the same payment method that you used for the initial transaction, unless expressly agreed otherwise. We may withhold reimbursement until receipt of things, or to have supplied evidence of her return, depending on which event occurs first.
Please send or give us the benefit immediately in the state in which you have received product from order, and in any event not later than 14 days from the day on which you communicate to withdraw from this agreement. In the case of expiry of the term waiver will be invalid.